More than a face. A meaningful first point of contact.
An interactive AI assistant with a lifelike face and natural voice, co-designed for government, education, community organisations and private businesses. It uses your approved information to answer questions and guide people on websites, kiosks and screens.
Language barriers, unfamiliar systems and low digital confidence can make it difficult to find support. A welcoming, conversational starting point helps people understand their options and reach the right service or person.
WHAT MAKES OUR APPROACH DIFFERENT?
Designed with your people. Built into your service journey.
We bring your team and the people you serve into the design process, including customers, students, service users and community representatives. Their questions and feedback shape the experience and how we measure success.
Our co-design approach
A practical path from your service priorities to a working deployment.
Define your purpose
Choose the audience, service challenge and goals. Agree what a useful outcome looks like.
Co-design with your people
Shape the character, voice, accessibility and common conversation journeys with staff and representative users.
Prepare your knowledge
Organise approved FAQs, policies and service information. Agree answer boundaries, content ownership and update responsibilities.
Configure the service experience
Set up the selected kiosk, screen or website, with agreed workflows, integrations and staff handover.
Validate and launch
Check content, languages and usability with your users. Brief staff, then launch the deployment or trial.
Evaluate and grow
Review feedback and agreed measures, such as navigation confidence or enquiry outcomes. Refine and extend where it adds value.
Designed for your organisation
Introduce AI as a familiar part of your service, with clear responsibilities and an experience that reflects your organisation and community.
PRIVACY
Respect personal information
Agree what information is needed, how it is used, who can access it and how long it is kept. Make those choices clear to users.
SECURITY
Define clear safeguards
Define access permissions, approved knowledge sources and boundaries for connected systems. Plan deployment safeguards and review responsibilities with your team.
CULTURAL AWARENESS
Reflect your community
Co-design appearance, voice, language and wording with your community. Review how the experience respects different cultural contexts and makes people feel welcome.
EMOTIONALLY CONSIDERATE
Respond with care
Shape calm, patient communication that acknowledges concerns, explains clearly and offers a useful next step. Create pathways to personal support when a conversation needs extra care.
MULTILINGUAL ACCESS
A welcome in their language
Help people ask questions and understand your services in the languages they use. Agree language priorities and review wording, pronunciation and meaning with your users.
HUMAN CONNECTION
Support human relationships
Support your team without replacing the human relationships at the heart of your service. Keep staff involved through clear handover, oversight and personal support.
PART OF YOUR ORGANISATION. CONNECTED TO YOUR COMMUNITY.
A familiar presence. A shared sense of belonging.
Involve staff and community members in shaping its character and reviewing its conversations. Clearly identify it as an AI assistant, with a voice and knowledge that reflect your values.
WE’RE READY TO SERVE YOUR ORGANISATION
Let’s design a trial together.
Our agentic AI MetaHumans are ready to support you. Let’s agree a focused trial, clear goals and a practical way to review the results.
Turn your website into a more approachable first point of contact. Visitors can ask questions and receive spoken guidance from a visible digital assistant.
Give visitors a direct way to ask about your services through text or voice. A practical option for conversational support without a digital character.
Multiple languages in one interface
FAQs and service information from your knowledge base
Matilda welcomes callers, handles common enquiries and supports appointment requests, keeping your service accessible when your team is busy or the office is closed.
Explore practical starting points for your sector. Each example can be tailored to your content and service priorities.
MORE WELCOMING PATHWAYS
COMMUNITY & SETTLEMENT
Help people take their next step.
Make service information easier to understand in a new language and an unfamiliar system. Guide people towards settlement support, community programs and the right person to speak with.
Meet Matilda and hear how she introduces herself to visitors.
LET’S MAKE IT CLEAR
Your questions. Answered.
Have something else in mind?
Which product is right for my organisation?
Start with how people contact you: face to face, on your website, through messaging or by phone. Compare our products, or ask us to recommend a fit for your services.
Can it use our own information?
Yes. You provide the FAQs, policies and service content. We agree what the assistant can answer, who reviews the knowledge and how updates are managed.
Can we deploy a product or start with a pilot?
Choose a product and configure it for launch, or begin with a focused trial. A pilot lets you review user feedback and agreed outcomes before extending the service.
Does AI replace our staff?
Staff remain responsible for judgement, specialist advice and personal support. During setup, we define how users can reach your team and when the assistant should hand over.
WHY CHOOSE HUMAN X LAB?
Built with people. For the people you serve.
We connect AI research, software engineering and service design to help organisations put conversational AI to work.
Technology that strengthens access, confidence and trust.
We work across the full journey, choosing the right product, tailoring the experience and helping your team introduce it with purpose.
Research into practice
Academic and applied expertise guide how we design, test and refine useful AI services.
Products that fit your needs
Choose the right channel and configure the experience around the service you want to deliver.
People you can work with
Our research, engineering and design team works with your organisation from the first brief through to launch and review.
Evidence to guide adoption
Agree what success means, gather user feedback and use the results to inform your next investment in the service.
YOUR NEXT CONVERSATION STARTS HERE
Ready to deploy? Or start with a pilot.
Tell us the service you want to improve. We’ll help you plan the right next step.
