Service enquiries
Explain your current services, locations and published conditions. Avoid inventing availability, commitments or special offers.
A QUESTION YOU MAY HEAR
“Do you offer the service I’m looking for?”
All use cases /BUSINESSEvery enquiry.
Every enquiry.
A better first impression.
Digital humans for business services. Answer routine enquiries, guide customers and support your team with consistent, accessible information.
Small businesses, service companies and customer-facing teams.
EVERYDAY NEEDS. PRACTICAL POSSIBILITIES.A clearer first step.
A clearer first step.
Across your services.
Routine questions arrive while your team is busy, after hours and through different channels. Give customers a helpful first response drawn from your actual business information.
Meeting requests
Use the agreed scheduling flow or link customers to your booking system. Confirm appointments only when the integration returns a successful booking.
A QUESTION YOU MAY HEAR
“Can I arrange a time to speak with your team?”
After-hours calls
Provide verified opening information and enquiry or callback options. Set expectations about when the human team will respond.
A QUESTION YOU MAY HEAR
“What are your opening hours and how do I contact you?”
Connecting to a specialist
Capture agreed enquiry details and direct the customer to the appropriate team or booking route.
A QUESTION YOU MAY HEAR
“Can I speak with someone about my requirements?”
IMAGINE THE CONVERSATIONSQuestions that matter.
Questions that matter.
Guidance that connects.
These examples show the kinds of conversations you can design. Content and service pathways are reviewed with your organisation.
Service enquiries
“Do you offer the service I’m looking for?”
AI DIGITAL HUMAN
Explain your offering and guide customers towards the right team.
Meeting requests
“Can I arrange a time to speak with your team?”
AI DIGITAL HUMAN
Support meeting scheduling or share the relevant booking pathway.
After-hours calls
“What are your opening hours and how do I contact you?”
AI DIGITAL HUMAN
Give callers useful routine information outside office hours.
Connecting to a specialist
“Can I speak with someone about my requirements?”
AI DIGITAL HUMAN
Capture agreed enquiry details and direct the customer to the appropriate team or booking route.
HOW IT WORKSOne conversation.
One conversation.
A clear next step.
A simple service journey, with people and trusted information at its centre.
- 01
Choose how to connect
A visitor opens your website or approaches a kiosk, chooses a supported language and sees a clear introduction to the AI assistant.
- 02
Ask in their own words
They ask by voice or text. The assistant can guide the pace and clarify what information they are looking for.
- 03
Find an approved next step
The assistant explains relevant information from your reviewed content and offers the configured link, contact or service pathway.
- 04
Continue with a person
When the question is personal, outside scope or needs specialist judgement, the agreed route to staff remains clear.
PERSONAL ATTENTION. BROADER REACH.Scale one-to-one support
Scale one-to-one support
with an AI digital human.
Give each person a space to ask, repeat and explore routine service information. Bring the same reviewed knowledge to more interactions while your team focuses on personal support and specialist judgement.
One trusted knowledge baseMultiple supported languagesWebsite and kiosk optionsClear human handover
Capacity, availability, language coverage and integrations depend on the agreed deployment. Review accessibility and user feedback as you expand.
EXPECTED RESULTSDefine the difference.
Define the difference.
Then measure it.
Set a baseline and review agreed measures with staff and users. These are intended outcomes, not guaranteed results.
More enquiries with a next step
Review whether visitors reach the correct enquiry, booking or staff-contact pathway.
Consistent service information
Sample answers against current business content and update responsibilities.
Better enquiry handovers
Measure completeness of agreed enquiry details and follow-up by the responsible team.
FROM IDEA TO SERVICEBuilt with you.
Built with you.
Ready for your world.
Start with a focused trial or configure a product for deployment. Agree responsibilities and success measures before launch.
- 01
Define a useful first job
Choose the audience, service questions and a small set of outcomes. Map where staff should remain involved.
- 02
Co-design with your people
Review the character, language, tone and access needs with staff and representatives of the people you serve.
- 03
Prepare trusted knowledge
Review sources, permissions, update responsibilities and the assistant’s limits. Configure agreed channels and integrations.
- 04
Test, launch and review
Test routine questions, uncertainty, language and handover. Launch the agreed scope, gather feedback and refine before scaling.
LET’S MAKE IT CLEARYour questions.
Your questions.
Answered.
Discuss your service boundaries and requirements with our team.
Can it book meetings or capture leads?
Yes, where those workflows and integrations are configured. Agree required fields, consent, access permissions and what happens when an integration is unavailable.
Can we choose the character, voice and languages?
Yes. Agree the identity, pronunciation, tone and supported languages during setup, then test them with representative users. Availability depends on the selected product and configuration.
Can it use our information rather than unrestricted answers?
You provide the service knowledge and decide its scope. We agree content review, update ownership, response boundaries and how uncertainty is handled.
How do privacy and human handover work?
Agree what information is collected, where it is processed, retention periods and staff-contact routes. Introduce the assistant as AI and let people choose a human channel.
Can we start with a focused pilot?
Yes. Choose a small service area, audience and set of measures, then review feedback before expanding. Products can also be configured for deployment when scope is agreed.
Where can people use it?
Choose a website, kiosk or other supported service channel. Chatbots and phone reception can complement a digital human when they better fit the task.
What happens when it cannot answer?
The assistant should acknowledge uncertainty and follow the agreed referral or contact pathway. Test these cases before launch and review them during operation.
YOUR NEXT CONVERSATION STARTS HEREA demo around
A demo around
the people you serve.
Tell us about your business use case. Choose a preferred time in the enquiry form, and our team will confirm the session with you.