Council enquiries
Use verified collection calendars and direct residents to address-specific lookup tools when configured. Never invent a collection date.
A QUESTION YOU MAY HEAR
“When is my next waste collection?”
All use cases /COUNCILS & GOVERNMENTPublic services.
Public services.
A clearer starting point.
Digital humans for councils and government services. Guide residents through approved information, applications and pathways to the right team.
Councils, public service centres and teams delivering resident information.
EVERYDAY NEEDS. PRACTICAL POSSIBILITIES.A clearer first step.
A clearer first step.
Across your services.
Residents should not have to understand your organisational chart before finding help. Make published services and processes easier to discover, with clear boundaries around official decisions.
Forms and applications
Explain application stages, document checklists and official links. Staff retain responsibility for assessment, approvals and legal interpretation.
A QUESTION YOU MAY HEAR
“Where do I start a permit application?”
Local facilities
Explain facility availability enquiry routes, published hire conditions and access requirements. Submit bookings only through an agreed integration.
A QUESTION YOU MAY HEAR
“How do I book a community hall?”
Reaching the right team
Explain departmental responsibilities and the approved contact or escalation route.
A QUESTION YOU MAY HEAR
“Who should I contact about this council service?”
IMAGINE THE CONVERSATIONSQuestions that matter.
Questions that matter.
Guidance that connects.
These examples show the kinds of conversations you can design. Content and service pathways are reviewed with your organisation.
Council enquiries
“When is my next waste collection?”
AI DIGITAL HUMAN
Guide residents to published schedules and service information.
Forms and applications
“Where do I start a permit application?”
AI DIGITAL HUMAN
Explain the published process and link to the right form.
Local facilities
“How do I book a community hall?”
AI DIGITAL HUMAN
Show booking steps and the team to contact.
Reaching the right team
“Who should I contact about this council service?”
AI DIGITAL HUMAN
Explain departmental responsibilities and the approved contact or escalation route.
HOW IT WORKSOne conversation.
One conversation.
A clear next step.
A simple service journey, with people and trusted information at its centre.
- 01
Choose how to connect
A visitor opens your website or approaches a kiosk, chooses a supported language and sees a clear introduction to the AI assistant.
- 02
Ask in their own words
They ask by voice or text. The assistant can guide the pace and clarify what information they are looking for.
- 03
Find an approved next step
The assistant explains relevant information from your reviewed content and offers the configured link, contact or service pathway.
- 04
Continue with a person
When the question is personal, outside scope or needs specialist judgement, the agreed route to staff remains clear.
PERSONAL ATTENTION. BROADER REACH.Scale one-to-one support
Scale one-to-one support
with an AI digital human.
Give each person a space to ask, repeat and explore routine service information. Bring the same reviewed knowledge to more interactions while your team focuses on personal support and specialist judgement.
One trusted knowledge baseMultiple supported languagesWebsite and kiosk optionsClear human handover
Capacity, availability, language coverage and integrations depend on the agreed deployment. Review accessibility and user feedback as you expand.
EXPECTED RESULTSDefine the difference.
Define the difference.
Then measure it.
Set a baseline and review agreed measures with staff and users. These are intended outcomes, not guaranteed results.
Easier service discovery
Measure whether residents locate the correct form, service or team.
Consistent published guidance
Review answers against the council’s current content and version-control process.
Fewer repeated enquiries
Compare routine enquiry volumes and escalation quality during a defined trial.
FROM IDEA TO SERVICEBuilt with you.
Built with you.
Ready for your world.
Start with a focused trial or configure a product for deployment. Agree responsibilities and success measures before launch.
- 01
Define a useful first job
Choose the audience, service questions and a small set of outcomes. Map where staff should remain involved.
- 02
Co-design with your people
Review the character, language, tone and access needs with staff and representatives of the people you serve.
- 03
Prepare trusted knowledge
Review sources, permissions, update responsibilities and the assistant’s limits. Configure agreed channels and integrations.
- 04
Test, launch and review
Test routine questions, uncertainty, language and handover. Launch the agreed scope, gather feedback and refine before scaling.
LET’S MAKE IT CLEARYour questions.
Your questions.
Answered.
Discuss your service boundaries and requirements with our team.
Can it make decisions about permits or eligibility?
It can explain published processes and direct people to official channels. Permit decisions, eligibility assessment and legal interpretation remain with authorised staff.
Can we choose the character, voice and languages?
Yes. Agree the identity, pronunciation, tone and supported languages during setup, then test them with representative users. Availability depends on the selected product and configuration.
Can it use our information rather than unrestricted answers?
You provide the service knowledge and decide its scope. We agree content review, update ownership, response boundaries and how uncertainty is handled.
How do privacy and human handover work?
Agree what information is collected, where it is processed, retention periods and staff-contact routes. Introduce the assistant as AI and let people choose a human channel.
Can we start with a focused pilot?
Yes. Choose a small service area, audience and set of measures, then review feedback before expanding. Products can also be configured for deployment when scope is agreed.
Where can people use it?
Choose a website, kiosk or other supported service channel. Chatbots and phone reception can complement a digital human when they better fit the task.
What happens when it cannot answer?
The assistant should acknowledge uncertainty and follow the agreed referral or contact pathway. Test these cases before launch and review them during operation.
YOUR NEXT CONVERSATION STARTS HEREA demo around
A demo around
the people you serve.
Tell us about your councils & government use case. Choose a preferred time in the enquiry form, and our team will confirm the session with you.