Digital humans for older people. Make service information easier to understand, build digital confidence and help people connect with staff.
Community organisations, libraries, ageing-support services and digital-literacy programs.
Digital services can feel unfamiliar when instructions are rushed or hard to read. Give people time, plain language and a choice of voice, text and human assistance.
Explain locally approved transport and participation directories, eligibility enquiry contacts and access options. Help the person choose a next step without completing decisions for them.
“Where can I find community transport information?”
Break navigation into short steps, check whether the person wants information repeated and link to reviewed instructions. Keep account credentials private.
“Can you explain how to use this online service?”
Offer an obvious staff contact or in-person assistance route. Support should remain available for people who prefer not to use AI.
“Can I speak with someone who can help me?”
Explain approved verification steps and direct people to trusted official information. Do not ask for passwords, banking credentials or one-time codes.
“How do I know this is the right service to use?”
These examples show the kinds of conversations you can design. Content and service pathways are reviewed with your organisation.
“Where can I find community transport information?”
Help people discover relevant local services and contact details.
“Can you explain how to use this online service?”
Break approved navigation guidance into clear, manageable steps.
“Can I speak with someone who can help me?”
Make the pathway to staff or support easy to find.
“How do I know this is the right service to use?”
Explain approved verification steps and direct people to trusted official information. Do not ask for passwords, banking credentials or one-time codes.
A simple service journey, with people and trusted information at its centre.
A visitor opens your website or approaches a kiosk, chooses a supported language and sees a clear introduction to the AI assistant.
They ask by voice or text. The assistant can guide the pace and clarify what information they are looking for.
The assistant explains relevant information from your reviewed content and offers the configured link, contact or service pathway.
When the question is personal, outside scope or needs specialist judgement, the agreed route to staff remains clear.
Give each person a space to ask, repeat and explore routine service information. Bring the same reviewed knowledge to more interactions while your team focuses on personal support and specialist judgement.
Capacity, availability, language coverage and integrations depend on the agreed deployment. Review accessibility and user feedback as you expand.
Set a baseline and review agreed measures with staff and users. These are intended outcomes, not guaranteed results.
Use an agreed pre/post self-report measure of confidence using digital services.
Ask whether participants can recognise a trusted service and identify where to seek help.
Review readability, pace, device access and whether participants can use their preferred channel.
Start with a focused trial or configure a product for deployment. Agree responsibilities and success measures before launch.
Choose the audience, service questions and a small set of outcomes. Map where staff should remain involved.
Review the character, language, tone and access needs with staff and representatives of the people you serve.
Review sources, permissions, update responsibilities and the assistant’s limits. Configure agreed channels and integrations.
Test routine questions, uncertainty, language and handover. Launch the agreed scope, gather feedback and refine before scaling.
Discuss your service boundaries and requirements with our team.
Co-design readable screens, short explanations, repeat controls and voice or text options. Test these with your participants and provide staff support and an alternative channel.
Yes. Agree the identity, pronunciation, tone and supported languages during setup, then test them with representative users. Availability depends on the selected product and configuration.
You provide the service knowledge and decide its scope. We agree content review, update ownership, response boundaries and how uncertainty is handled.
Agree what information is collected, where it is processed, retention periods and staff-contact routes. Introduce the assistant as AI and let people choose a human channel.
Yes. Choose a small service area, audience and set of measures, then review feedback before expanding. Products can also be configured for deployment when scope is agreed.
Choose a website, kiosk or other supported service channel. Chatbots and phone reception can complement a digital human when they better fit the task.
The assistant should acknowledge uncertainty and follow the agreed referral or contact pathway. Test these cases before launch and review them during operation.
Tell us about your older people use case. Choose a preferred time in the enquiry form, and our team will confirm the session with you.